Warranty Terms & Conditions

Marcoware Bathing Products used in normal residential and non-residential commercial settings are warranted to be free of defects in the material and workmanship for the period set forth in the warranty coverage chart as detailed below, commencing from date of sale of Marcoware India's Sanitaryware and Bathing* Products to the original purchaser “warranty period” 

• Fittings comprise of spares/accessories of Sanitaryware and Bathing Products and include such as Fill Valve Assembly, Flush Valve Assembly, Jets, Dial Trim, Faucet Cartridges, Chromatherapy lights.
• * Electrical/Electronic Components such as Sensor/Motor/Pump/Solenoid Valve/Heater/Circuits Boards/ Lower Controller are considered as Electronic/Electric Components.

  TERMS & CONDITIONS :  

 During the warranty period if (in the opinion of Marcoware India) the defect is due to defects in the material or workmanship, Marcoware India or its Authorized Service Franchisee/Representative will, at its sole option, repair or replace free of cost, any defective component or part of the Sanitaryware and Bathing Product, subject to the terms and conditions described below: 

1. Marcoware India or its Authorized Service Franchisee solely can service/repair the Product.
2. Marcoware India and its Authorized Service Franchisee will make unit repairs or replacements under this Warranty within a reasonable period, as determined by Marcoware India or its Authorized Service Franchisee performing the repair or replacement.
3. This warranty is only effective if proof of purchase (original sales receipt) is provided with all warranty claims & requests.
4. The service/repair of the warranty shall be provided only within the municipal limits of the town or city where the Branch Office of Marcoware India or its Authorized Service Franchisee is located.  The Company reserves the right to charge extra for delivery, packing, and insurance in transit for all such Goods. Any such charge will be notified to the Customer at the time of placing of request to which such charge applies. Repairs / replacement shall be approved only after acceptance of such charges. 
5. This warranty does not include payment of or responsibility for any excise duty, central taxes, state taxes or other local taxes assessed on the parts supplied or repaired during the warranty period.
6. Warranty period will start from the date of invoice and shall automatically terminate upon the expiry of the warranty period, even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason.
7. This warranty remains applicable only if the Product has always been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled.
   This warranty is not valid or effective if the Products are not installed according to the instruction manual. Improper handling of the Products automatically terminates and nullifies this warranty.

 This warranty does not cover problems arising from insufficient water pressure, beyond the recommended limits, excessive water impurities or improper care and cleaning. Guidelines for proper care and cleaning** are mentioned below. Marcoware India is not responsible for labor charges, installation or other incidental or consequential costs. Marcoware India is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or part thereof. In no event shall the liability of Marcoware India exceed the purchase. Price of the Product. Improper care and cleaning will void the warranty.